Founder of High Tech Hardware Recycler
CX Services played a pivotal role in transforming our customer success strategy. Kevin’s expertise and dedication was instrumental in developing a robust customer success team that has significantly enhanced our business operations.
CX Services collaborated closely with our team to define the roles and responsibilities of our customer success department. He crafted a comprehensive job description that aligned with our company’s values and goals, ensuring that we attracted top-tier talent.
CX Services also introduced innovative interviewing practices that helped us identify individuals who are not only skilled but also passionate about delivering exceptional customer experiences. This has been crucial in building a team that is dedicated to understanding and meeting the unique needs of our clients. Thanks to CX Services, we have a sustainable and growing customer success team that delivers high-quality experiences to our customers, and contributes to our revenue growth.